Last Updated: November 27, 2025

Munay Live LLC ("Munay," "we," "us," or "our") is committed to protecting your personal data. This Privacy Policy explains when, where, and why we process personal data, how we use it, the conditions under which we may disclose it, your rights, and how we keep it secure.

This Privacy Policy applies to your use of the Munay Platform as defined in our Terms of Service. By using our Services, you consent to the practices described herein.

1. DATA CONTROLLER ROLES AND RESPONSIBILITIES

For purposes of GDPR, CCPA, and other applicable privacy laws, data controller responsibilities are allocated as follows:

1.1 Munay as Data Controller

Munay Live LLC acts as the data controller for the following categories of personal data:

  • Platform account data (name, email, profile information);
  • Transactional metadata (booking history, payment records, session logs);
  • Payment information (processed through Shopify Payments and Stripe);
  • Communications through the Platform (messages, support inquiries);
  • Usage analytics (browsing behavior, device information, IP addresses);
  • Recordings and media produced by or for Munay;
  • Marketing and promotional data.

1.2 Practitioners as Independent Data Controllers

Practitioners (Guides) act as independent data controllers for any Customer personal data they access, download, store, or process outside the Munay Platform, including but not limited to:

  • Session notes and records maintained by the Practitioner;
  • External communications (emails, messages outside the Platform);
  • Personal files, spreadsheets, or databases maintained by the Practitioner;
  • Any Customer data transferred to third-party tools used by the Practitioner.

PRACTITIONER DATA OBLIGATIONS: Practitioners who handle Customer personal data outside the Munay Platform must:

  • Comply with all applicable privacy laws (GDPR, CCPA, and local regulations);
  • Maintain appropriate technical and organizational security measures;
  • Honor Customer data access, correction, and deletion requests;
  • Not sell, share, or transfer Customer personal data without explicit consent;
  • Report any data breaches to Munay and affected Customers within 72 hours;
  • Delete Customer data upon request or when no longer necessary.

Munay is not responsible for Practitioner data handling practices outside the Platform. Customers should review individual Practitioner privacy practices before sharing sensitive information.

2. DATA WE COLLECT

2.1 Information You Provide

  • Account Information: Name, email, phone number, profile photo, time zone, language preferences.
  • Practitioner Information: Credentials, certifications, biographical information, photos, videos, introduction content.
  • Payment Information: Processed through Shopify Payments and Stripe; Munay does not store complete payment card details.
  • Communications: Messages, feedback, support inquiries, survey responses.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, referring URLs.
  • Device Information: Browser type, operating system, device identifiers, IP address.
  • Cookies and Tracking: See our Cookie Policy for details.

2.3 Recordings and Media

Munay may collect photographs, videos, and audio recordings of Practitioners during onboarding, promotional sessions, interviews, and events. Collection is subject to the following:

  • Consent: Practitioners provide express consent to recording by participating in media production activities.
  • Purpose: Recordings are used for marketing, promotion, social media, blog content, educational materials, quality assurance, and Platform improvement.
  • Voluntary: Participation in recordings is voluntary. Declining does not affect eligibility to provide paid services.
  • Retention: Recordings may be retained for up to seven (7) years for legal, regulatory, claims defense, and archival purposes, or longer where required by law. Active marketing use is governed by the Terms of Service.

3. CHILDREN'S PRIVACY AND MINORS

CHILDREN UNDER 13: Munay does not knowingly collect personal information from children under the age of 13 in compliance with the Children's Online Privacy Protection Act (COPPA) and similar laws. If we become aware that we have collected personal information from a child under 13, we will delete it promptly.

MINORS AGES 13-17: Minors between 13 and 17 may only use the Platform with verified parental consent and active parental supervision as described in our Terms of Service. For such users:

  • Account must be created by parent/guardian;
  • Parent/guardian is responsible for all activity;
  • Parent/guardian may request access to, correction of, or deletion of minor's data;
  • Certain services and content may be restricted.

PRACTITIONER OBLIGATIONS: Practitioners are prohibited from privately communicating with minors outside the presence of a parent/guardian. Sessions with minors are subject to content restrictions. Practitioners must immediately terminate sessions with unsupervised minors or children under 13 and report to Munay.

4. HOW WE USE YOUR DATA

We process personal data for the following purposes:

  • Service Provision: Facilitating connections between Customers and Practitioners, processing bookings and payments.
  • Communications: Sending service-related notifications, updates, and support responses.
  • Marketing: Promoting Services (with consent where required); you may opt out at any time.
  • Analytics: Improving the Platform, understanding usage patterns, developing new features.
  • Legal Compliance: Meeting legal, regulatory, and tax obligations.
  • Safety and Security: Preventing fraud, enforcing Terms of Service, protecting users.

5. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Economic Area (EEA) and UK, we process personal data based on:

  • Contract: Processing necessary to provide Services under our Terms of Service.
  • Consent: For marketing, recordings, and certain cookies.
  • Legitimate Interests: Analytics, fraud prevention, Platform improvement, where not overridden by your rights.
  • Legal Obligation: Tax reporting, regulatory compliance.

6. DATA RETENTION

We retain personal data only as long as necessary for the purposes described:

  • Account Data: Retained while account is active plus 2 years after last activity.
  • Transaction Records: 7 years for tax and legal compliance.
  • Communications: 3 years for support and dispute resolution.
  • Recordings and Media: Up to 7 years for legal, regulatory, claims defense, and archival purposes; active marketing use governed by Terms of Service.
  • Marketing Data: Until consent is withdrawn.

After retention periods expire, data is securely deleted or anonymized. Munay may retain data longer where required by law, ongoing litigation, or legitimate business purposes.

7. HOW WE SHARE YOUR DATA

We may share personal data with:

  • Service Providers: Shopify, Stripe, Acuity Scheduling, Google, Zoom, and other processors acting on our behalf under data processing agreements.
  • Practitioners/Customers: Information necessary to facilitate bookings and sessions.
  • Legal Authorities: When required by law, court order, or to protect rights and safety.
  • Business Transfers: In connection with mergers, acquisitions, or asset sales.

WE DO NOT SELL YOUR PERSONAL DATA. We do not sell personal data of any users, including minors under 16.

8. YOUR RIGHTS

8.1 GDPR Rights (EEA/UK)

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion (subject to legal retention requirements).
  • Restriction: Limit processing in certain circumstances.
  • Portability: Receive data in structured, machine-readable format.
  • Object: Object to processing based on legitimate interests.
  • Withdraw Consent: Where processing is based on consent.

8.2 CCPA Rights (California)

  • Right to Know: Categories and specific pieces of personal data collected.
  • Right to Delete: Request deletion of personal data.
  • Right to Correct: Correct inaccurate personal data.
  • Right to Opt-Out: Opt out of sale of personal data (note: we do not sell data).
  • Non-Discrimination: Exercise rights without discriminatory treatment.

To exercise your rights, contact us at legal@munay.live. We will respond within 30 days (or as required by law).

9. DATA SECURITY

We implement appropriate technical and organizational measures to protect personal data, including encryption, access controls, and secure hosting. Payment data is processed by PCI-DSS compliant providers (Shopify Payments, Stripe).

No system is completely secure. In the event of a data breach likely to result in risk to your rights, we will notify you and relevant authorities as required by law.

10. INTERNATIONAL DATA TRANSFERS

Your data may be transferred to and processed in the United States and other countries. For transfers from the EEA/UK, we rely on Standard Contractual Clauses or other approved mechanisms to ensure adequate protection.

11. THIRD-PARTY LINKS AND SERVICES

The Platform may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review third-party privacy policies.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. Material changes will be communicated via email or Platform notice. Continued use after changes constitutes acceptance.

13. CONTACT US

For questions about this Privacy Policy or to exercise your rights:

Email: legal@munay.live

General Inquiries: care@munay.live

Mailing Address: Munay Live LLC, 254 Chapman Rd, Ste 208 #20574, Newark, Delaware 19702

— End of Munay Privacy Policy —

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